IT Support Engineer
Exeter Office
Full-time
Permanent employee
Your mission
DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.
Your profile
DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.
Duties & Responsibilities:
The main deliverables of the role are:- Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
- Excellent problem solving and trouble shooting skills
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes
Required Skills:
- Office 365 including Active Directory/Entra
- Atlassian (Jira, Confluence, Service Desk)
- Windows, Mac and Linux experience
- Basic knowledge of computer networking
Desirable Skills:
- VPN, VLANs, LACP and firewall management
- Unifi network hardware
- Proxmox
- Apple Business Manager
- Rustdesk
Why us?
Competitive salary and benefits including:
- 25 days holiday per annum (excluding bank holidays).
- Additional days holiday for birthday.
- Company sick pay scheme.
- Cycle to work scheme.
- Enhanced maternity, paternity and shared parental leave.
- Health insurance with Vitality for employee, spouse and children.
- Life Insurance/Death in Service.
- Flexible working can be agreed.
About us
DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones.